Privacy Policy
Last updated: October 2026
Prebawn Counselling Services respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how personal information is collected, used, stored and protected when you contact or engage with Prebawn Counselling Services.
For the purposes of applicable data protection law, including the General Data Protection Regulation (GDPR), Prebawn Counselling Services is the data controller for personal information processed as part of the counselling service.
1. Information We May Collect
Depending on how you interact with Prebawn Counselling Services, personal information may include:
Your name
Email address
Telephone number
Information you provide through the website contact form
Appointment and scheduling information
Information required for the provision of counselling and psychotherapy services
Relevant correspondence
Client agreements or consent documentation
Counselling or clinical records maintained as part of professional practice
Information provided during counselling may include sensitive personal information, including information relating to physical or mental health.
You are encouraged not to include detailed or highly sensitive personal information in the website contact form.
2. Why Your Information Is Used
Personal information may be used to:
Respond to enquiries
Arrange or manage counselling appointments
Communicate with clients
Provide counselling and psychotherapy services
Maintain appropriate professional records
Manage the administration of the counselling practice
Meet professional, legal, regulatory or insurance obligations
Protect the safety and wellbeing of clients or others where required by law or professional obligations
Personal information will only be used where there is an appropriate lawful basis for doing so under applicable data protection law.
Where special-category personal information is processed, such as information concerning health, it will only be processed where an appropriate basis under data protection law applies.
3. Confidentiality
Information shared during counselling is treated as confidential.
However, confidentiality is not absolute. There may be limited circumstances in which information must or may need to be disclosed, for example:
Where there is a serious and immediate risk of harm
Where disclosure is required by law
Where required by a court order
Where there are safeguarding or other legal obligations
Where disclosure is otherwise permitted or required under applicable professional standards
Where appropriate and legally possible, these matters will normally be discussed with the client.
4. Website Enquiries
If you contact Prebawn Counselling Services through the website, the information you submit will be used for the purpose of responding to your enquiry and, where applicable, arranging an appointment.
Please avoid including detailed medical, counselling or other highly sensitive information in the website enquiry form.
The website contact form should not be used for emergencies or urgent mental-health support.
5. How Information Is Stored
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to client information is limited to those who require it for legitimate professional or administrative purposes.
Where third-party technology providers are used, such as website hosting, email, online appointment or video-consultation services, reasonable steps are taken to use appropriate and reputable providers.
6. Sharing Personal Information
Personal information is not sold to third parties.
Information may be shared with third parties only where necessary and appropriate, including:
Professional service providers supporting the operation of the practice
Technology providers used to provide website, email, scheduling or online counselling services
Professional supervisors where appropriate and subject to professional confidentiality
Legal, regulatory or professional bodies where required
Emergency or safeguarding services where necessary
Other parties where disclosure is required by law
Where third-party service providers process personal information on behalf of Prebawn Counselling Services, appropriate data-protection arrangements should be in place.
7. Counselling Records
Appropriate records may be maintained as part of the provision of counselling and psychotherapy services.
These records may include information such as contact details, client agreements, appointment information and confidential case notes.
Counselling records are handled in accordance with applicable legal, ethical and professional requirements.
8. How Long Information Is Kept
Personal information is retained only for as long as necessary for the purpose for which it was collected and to meet relevant professional, insurance, legal and regulatory obligations.
Different types of information may therefore have different retention periods.
When information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.
9. Your Data Protection Rights
Under data protection law, you may have rights in relation to your personal information, including the right to:
Request access to personal information held about you
Request correction of inaccurate information
Request deletion of information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain forms of processing
Request a copy or transfer of certain information where applicable
Withdraw consent where processing is based on consent
These rights are subject to certain legal and professional limitations.
To exercise your data protection rights, please contact:
Prebawn Counselling Services
Email: pat@prebawncounsellingservices.ie
10. Cookies and Website Analytics
The website may use cookies or similar technologies that are necessary for the website to operate correctly.
Additional cookies, including analytics or marketing cookies, should only be used in accordance with applicable data-protection and electronic-communications requirements.
Where required, visitors will be given an opportunity to manage their cookie preferences.
Please refer to the website's Cookie Policy for further information.
11. Third-Party Websites
The Prebawn Counselling Services website may contain links to external websites, including mental-health support organisations.
Prebawn Counselling Services is not responsible for the privacy practices or content of third-party websites. You should review the privacy policies of those organisations when visiting their websites.
12. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in the counselling practice, website, technology used or applicable legal requirements.
The latest version will be published on this website.
13. Contact
For questions about this Privacy Policy or how your personal information is handled, contact:
Prebawn Counselling Services
Pat Delaney
Email: pat@prebawncounsellingservices.ie
If you have concerns about how your personal information has been handled, you also have the right to raise a concern with the Irish Data Protection Commission.
Data Protection Commission
6 Pembroke Row
Dublin 2
D02 X963
Ireland
Website: www.dataprotection.ie